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Complaints procedure

Last updated 6 October 2026

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Draft — awaiting owner approval.

We want to put things right if something is not as it should be.

How to complain

Contact us by phone or email: 07510 561827 or wolfwilson.26@hotmail.com. Please tell us your name, your address and what went wrong.

What happens next

  • We will acknowledge your complaint within 5 working days.
  • We aim to resolve it within 28 days.

If we need more time, we will tell you why and keep you updated.

Questions about this policy?Get in touch
WOLF

Local, reliable supplier and installer covering Moray & surrounding areas. Over 10 years of experience, with quality doors from trusted names like Palladio and Hallmark.

Services

  • Windows
  • Doors
  • Conservatories
  • Solid roofs
  • Roofline
  • EPDM flat roofing

Quick links

  • Services
  • About
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  • Get a quote
  • Areas we cover

Trusted suppliers

  • Palladio
  • Hallmark

Areas I cover

Elgin · Forres · Lossiemouth · Buckie · Keith · Aberlour · Dufftown · Rothes · Fochabers · Burghead

See full list →

Contact

  • 07510 561827
  • wolfwilson.26@hotmail.com
  • Facebook
  • Moray & surrounding areas

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